Support
Need help with one of our apps? Have a bug to report or an idea to share? We're a small team and we read every message.
When you email us, please include
To help us resolve your issue as quickly as possible, it's helpful to mention:
- The name of the app you're using;
- Your device model and iOS version (e.g. iPhone 15, iOS 18);
- A short description of the problem and what you were doing when it happened; and
- A screenshot or screen recording, if relevant.
Frequently asked questions
How do I report a bug or crash?
Email us at [email protected] with the details listed above. Crash reports and steps to reproduce the issue help us fix things fast.
How do challenge links work?
In Star Grazer and Super Guppy you can share a run as a link. When a friend opens it, they see your score to beat. If they don’t have the game yet, they can get it free from the App Store, then come back to the same link and tap “I have it — play this run” to play your exact course.
How do I restore or get a refund for the Colors & Shapes pack?
The pack is tied to your Apple ID or Google account, so it comes back when you install Tappy Sounds on another device signed in to the same account. On iPhone and iPad you can also tap Restore in the grown-ups area. Refunds are handled by the store: on iPhone and iPad, go to reportaproblem.apple.com; on Android, request it from your Google Play order history.
Do I need Game Center?
No. Star Grazer and Super Guppy use Game Center only for leaderboards. If you don’t sign in, everything else still works; the leaderboards just won’t be available.
How is my data handled?
We collect as little personal information as possible. See our Privacy Policy for full details.
Can I suggest a feature or new app idea?
Absolutely — we'd love to hear it. Send your ideas to [email protected].